Superior Service is What It’s All About

Every time you have any contact whatsoever with a customer, that customer forms an opinion about you and your company.

Listen! Listen to what your customer is saying. Ask questions and more questions. Only when you fully understand the customer’s real need, will it work for you and the customer. Keep notes on what’s really important –you have to know your customer.

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Behavior Affects Outcomes

Achievers make all the difference.

The way human behavior affects performance has been my passion and interest for my entire life.

The way we behave in any situation is the result of a multitude of factors. Of these factors, there are three human needs that have certainly interested me more than other factors, and have a major influence on how people behave. The needs are:

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The Performance Appraisal

Everyone wants to know how well they are doing.

Whatever we do in life, we really want to hear some kind of feedback from others on our achievements. In early childhood it may be a “Look, Mommy, look” situation, in later life it may be acclaim for something achieved, and even in a dysfunctional sense it may be that negative attention is better than no attention at all.

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Entrepreneurs AND Implementers: The Recipe For A Winning Team!

Entrepreneurs are those people who come up with better ideas and doggedly pursue them to implementation, even if they don’t at the time have the resources available.

Real entrepreneurs are those unique people who come up with ideas that are sometimes so simple, yet effective, that they change our daily lives. The entrepreneur is the genius who conceives it, lives, eats and sleeps it, and attempts to make it the next great thing, despite all the odds being against this.

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