Superior Service is What It’s All About

Every time you have any contact whatsoever with a customer, that customer forms an opinion about you and your company.

Listen! Listen to what your customer is saying. Ask questions and more questions. Only when you fully understand the customer’s real need, will it work for you and the customer. Keep notes on what’s really important –you have to know your customer.

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Attention Family Business Owners

What to do before the Leader is no longer there…

To continue running your business successfully when you are no longer involved, it may be better to make the underperforming family member who is destined to run the company a shareholder, and to let a non -family member run the company.

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Entrepreneurs AND Implementers: The Recipe For A Winning Team!

Entrepreneurs are those people who come up with better ideas and doggedly pursue them to implementation, even if they don’t at the time have the resources available.

Real entrepreneurs are those unique people who come up with ideas that are sometimes so simple, yet effective, that they change our daily lives. The entrepreneur is the genius who conceives it, lives, eats and sleeps it, and attempts to make it the next great thing, despite all the odds being against this.

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